All you need to know about shopping with us, if you couldn't find your answer here or have any other questions or need further assistance, please feel free to contact us.
We are here to help!
Our Brand
Q: What materials do you use in your jewelry?
Q: Are your materials sustainably sourced?
Q: Do you offer custom or personalized jewelry?
Q: How can I stay updated on new products and promotions?
Q: How can I contact customer service?
Q: Are your products hypoallergenic?
Orders
Q: How do I place an order?
Q: Can I cancel or modify my order?
Q: How can I check the status of my order?
Q: How do I know if my order has been shipped?
Q: Can I change my shipping address after placing an order?
Payments
Q: What payment methods do you accept?
Q: Do you offer pay on delivery
Q: What currencies do you accept?
Q: Can I use a discount code on my purchase?
Q: What if my payment is declined?
Q: Do you offer gift cards?
Shipping
Q: What are your shipping destinations?
Q: How much does shipping cost?
Q: When will I recieve a tracking number? (in stock items)
Q: When will I recieve a tracking number? (out-of- stock/personalized items)
Q: When will my order arrive?
Q: What shipping service we offer?
Q: My tracking number isn't working!
Q: What should I do if my package is lost?
Jewelry Care
Q: How do I care for my silver jewelry?
Q: How do I care for my pearl jewelry?
Q: How do I care for my zircon jewelry?
Q: What should I do if my jewelry gets damaged?
Q: Can I wear my jewelry in the shower or while swimming?
Q: How often should I clean my jewelry?
Returns
Q: How to return an item?
Q: Could I change/cancel my order?
Q: What is your return and exchange policy?
Q: What can I do if I found my package is damaged?