FAQ

A: Browse our website and add items to your cart. When you're ready to purchase, go to your cart and follow the prompts to complete your order.

A: If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

A: You can log in to your account on our website to check the status of your order. You will also receive email updates throughout the order process.

A: You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

A: If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

A: We offer PayPal as a payment option at checkout. You don't need a PayPal account to proceed with the payment; you can use your credit or debit card through PayPal. For detailed instructions, please visit our Payment section in the Care Center.

A: Unfortunately, we could not offer pay on delivery at the moment.

A: We accept payments in multiple currencies. The available currencies will be displayed at checkout based on your location.

A: Yes, you can apply a discount code at checkout. Simply enter the code in the designated field and the discount will be applied to your total.

A: If your payment is declined, please double-check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance.

A: Yes, we offer gift cards in various denominations. You can purchase them directly from our website and they can be used for any item in our store.

A: We currently ship almost anywhere worldwide, excluding a few remote areas.

A: We offer free postal shipping on all purchases with 1 or more items worldwide.

A: For in stock item, once we've reviewed your order, it will take no more than 48 hours (Monday - Friday) to depatch. We will upload the tracking number to the website, login to our website or check your e-mail to obtain the tracking code.

A: For personalized item once the product's design is confirmed and finish production, it will take no more than 48 hours (Monday - Friday) to depatch. We will upload the tracking number to the website, login to our website or check your e-mail to obtain the tracking code.

A: Estimated Delivery Time excl. production will be around 5-20 days. Please note that delivery times may vary during peak periods and holidays.

A: We worked with various international delivery service provider, once your shipment has arrived in your country, your locao postal carrier will deliver the pacakge to your address

A: Please note it takes up to 5 days for the update of the tracking, you could access https://t.17track.net/ to track your parcel or send us an email for enquiry.

A: Please confirm the address input on your oder, if you've entered the correct address and your shipment still didn't get delivered, please email us for enquiry.

A: Silver jewelry should be kept dry and stored in a cool, dark place. Use a soft cloth to clean your pieces and avoid contact with chemicals.

A: Pearls should be kept away from chemicals, including perfume and hairspray. Clean with a soft, damp cloth and store in a separate compartment to avoid scratches.

A: Zircon jewelry can be cleaned with mild soap and water. Avoid exposing zircon to harsh chemicals and store separately to prevent scratches.

A: If your jewelry gets damaged, please contact our customer service team. We offer a 2-year warranty on all our jewelry items against manufacturing defects.

A: We recommend removing your jewelry before showering or swimming to prevent damage from water and chemicals.

A: For regular wear, we suggest cleaning your jewelry every few weeks to maintain its shine and remove any build-up of dirt or oils.

A: If the item is damaged, defective, or significantly different from the product description. We offer 7 days free return, and 30 days exchange, read the return policy. For personalized item, as it is an unique and customised, unless there is damage, unfortunately, we can't accept returns. If you have any concern, please contact us, we will try our best to see what could do for this.

A: For Cancellation, before the order is depatched, if it is not a personalized item, please login into your account to cancel the order. For Changes, before the order is depatched, feel to contact us via e-mail for any changes you would like to make for your order. For personalized item, as it is a customized item, cancellation or changes are unable to accept before the shipment depatched.

A: We offer 7 days free return, 30 days free exchange. Please refer to our Returns & Exchanges section on our website for detailed information on our policies.

A: Please ensure take photo and video when you unbox your package, and send them to us, we will contact the carrier to confirm.