Quality Assurance

Quality is at the heart of everything we do. We are committed to providing you with jewelry that is not only beautiful but also durable and meticulously crafted. Premium Materials: We use only the highest quality materials, including S925 sterling silver, natural and cultured pearls, and natural zircon, sourced from ethical and sustainable suppliers. Expert Craftsmanship: Each piece of jewelry is crafted by skilled artisans who pay attention to every detail, ensuring that every item meets our exacting standards for design and durability. Rigorous Inspection: Every piece undergoes a thorough quality inspection before it reaches you. We check for precision in design, strength in construction, and flawlessness in finish. Customer Satisfaction: Your satisfaction is our priority. We stand by the quality of our products with comprehensive return, exchange, and warranty policies. If you are not completely satisfied, our customer service team is here to assist you. Continuous Improvement: We continuously seek feedback and strive to improve our products and services. Our goal is to ensure that you receive the best possible experience and jewelry that you will cherish for years to come.

Eligible Products Bracklet, Necklace and Rings Except Earrings, digital goods and sales product with 30% and above off. * Due to hygiene reasons, returns of earrings are only accepted if the product is damaged. Eligible Conditions The product must be unused, in its original packaging, and in the same condition as when you received it. Please note for orders which are do not meet these criteria, we reserve the right to refuse returns. 3-Day No Reason Return If you are unhappy with the product or change your mind after you received the package, please send us an email, and return the product within 3 days of delivery. Please note you will be responsible for the shipping costs of a trackable international shipping service. 7-Day Free Return for Damaged Products If your product is damaged, plese send us an email with photo or videos with the proof of damge, and we will review the request, and please return the product within 7 days of delivery. We will cover the shipping costs.

Eligible Products Bracklet, Necklace and Rings Except Earrings and sales product with 30% and above off. * Due to hygiene reasons, exchanges of earrings are not accepted, you may request a replacement within 2 years of warranty. Eligible Conditions The product must be unused, in its original packaging, and in the same condition as when you received it. Please note for orders which are do not meet these criteria, we reserve the right to refuse exchange. 30-Day Free Exchange If you wish to exchange your product for another, contact us by email within 30 days of delivery. Choose a product in stock with a similar price. We are unable to offer refunds for price differences. You are responsible for the shipping cost of returning the product. We will cover the shipping cost for sending the new product.

Eligible Products All Products 2-Year Warranty We offer a 2-year warranty on all our jewelry items against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized alterations. We will provide a free replacement and cover the shipping costs within the warranty period. After 2 Years Enjoy 30% off a new replacement.

1. Email us Send us an email with the request of return, exchange or replace, it would be great if you could provide images or videos of the product to show the conditions, in order to speed up the review. 2. Ship After you received the confirmation of your request, please send back the products, and ensure that the product must be returned in their original, unworn condition with all original packaging, tags, and certificates (if applicable) intact. 3. Inspection Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. 4. Refunds If the item is eligible for a return, a refund will be processed to the original payment method within 5-7 business days. 5. Exchanges If you prefer an exchange, we will process the exchange and ship the new item to you at no additional cost, subject to availability